Workplace Communication is the operation of swapping information and thoughts within the organization. It will help to build a positive work environment and help to work effectively. Effective Communication should exactly transfer information while maintaining or boosting human relationships. Workplace communication is transferring information between employees in the work environment. This includes verbal and non-verbal communication processes.
01. Verbal communication
Proper verbal communication is key to running successful business relationships. It will help to increase productivity and decrease work errors. Verbal communication may take several types. Those are
- Phone call
- Face-to-face meetings
- Video conferences
When employers and employees have effective verbal communication skills, it will help to communicate more precisely within the workplace. Similarly, when employees having great communication skills are highly demanded in any workplace
02. Non-verbal communication
Non-verbal communication sends clues to others using actions rather than words. In the workplace, non-verbal communication helps to maintain employees understanding about the work, project goals, or assignments from supervisors and coworkers. There are some features of non-verbal communication. There are static and dynamic features.
Kinesics (body language) :
|It’s a movement of any part of the body, there are movement analyses
Facial expression :
Facial expression usually communicates emotions
Example – The eye tells the happy or, sad mood.
Eye contact :
The superior in the workplace generally maintain eye contact longer than the subordinate.
Tactile Communication :
Communication through touch is a more direct message than thousands of words.
Example – a handshake, slap for mistakes
These are some main types of non-verbal communication features. Within the organization, employees should also be trained in non-verbal communication tactics for better work relationships.
When an organization successfully maintains verbal and non-verbal communication then the workplace can achieve effective communication such as,
- Using empathy
- Understanding body language
- Using simple and repetitive language
- Learning how to get and give feedback
- Developing effective listening habits
- Improving writing and speaking skills
Communication is the main part of day-to-day work life, and it is critical to recognize its importance and the relationship between the workplace and its customers. So, every organization needs effective communication to become successful.